Frequently Asked Questions

Ordering

Q: How are your products made?
A: Every item is made to order by our production partner. This reduces waste and ensures fresh, high-quality products.

 

Q: Can I change or cancel my order after placing it?
A: Orders go into production quickly, so changes or cancellations aren’t always possible. If you need to request one, contact us immediately.

 

Delivery

Q: How long will my order take to arrive?
A: Production takes 2–5 business days. Once shipped, UK orders take 3–5 business days, and international orders take 5–12 business days.

 

Q: How much is shipping?
A: UK: £4.95 | International: £12.95. See our Delivery Information page for full details.

 

Q: Will my order arrive in one package?
A: Sometimes items ship separately to speed up delivery. You’ll get a tracking link for each package.

 

Returns & Refunds

Q: Do you accept returns?
A: We only accept returns for faulty, damaged, or incorrect items — not for change of mind or wrong size. Please check our Size Guide before ordering.

 

Q: How do I start a return?
A: Contact us with your order number, a description of the issue, and photos if relevant. We’ll handle the rest.

 

Other

Q: Do you offer gift cards?
A: Yes — digital gift cards are available in the store.

 

Q: Do you have a physical store?
A: No, we’re online-only.

 

Q: Where are you based?
A: We operate from the UK, with orders fulfilled from multiple production facilities worldwide.